Platinum Plumbing Industries logo

Privacy Policy

Last updated: 5 May 2026

1. About This Policy

Platinum Plumbing Industries Pty Ltd (“Platinum Plumbing”, “we”, “us” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and store your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By contacting us, submitting an enquiry or using our website, you consent to the practices described in this policy.

2. What Personal Information We Collect

We may collect the following types of personal information:

  • Your name, phone number and email address (when you submit an enquiry or request a quote)
  • Your property address or suburb (to assess the scope of plumbing work)
  • Details of the job or service you require
  • Payment information (processed securely through third-party providers — we do not store card details)
  • Communications you send us by email, phone or online forms

We only collect information that is reasonably necessary for our business functions.

3. How We Collect Your Information

We collect personal information directly from you when you:

  • Submit an enquiry or quote request via our website
  • Call or email us
  • Engage us to perform plumbing work
  • Leave a review (e.g. on Google)

We may also collect information indirectly through our website analytics (see Section 7).

4. How We Use Your Information

We use your personal information to:

  • Respond to your enquiry or quote request
  • Schedule and carry out plumbing work
  • Send invoices and process payments
  • Communicate with you about your job or appointment
  • Comply with legal and regulatory obligations (including NSW Fair Trading licensing requirements)
  • Improve our services

We will not use your information for direct marketing without your consent, and you can opt out at any time by contacting us.

5. Disclosure of Your Information

We do not sell, rent or trade your personal information. We may share it with:

  • Service providers — such as job-management platforms and accounting software, who process data on our behalf under confidentiality obligations
  • Regulatory bodies — where required by law (e.g. NSW Fair Trading, Hunter Water for water and sewer connection notifications)
  • Professional advisers — accountants, insurers or legal advisers bound by confidentiality

We do not disclose your information to overseas recipients unless required by law.

6. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Your information is stored in secure digital systems and physical records are kept securely at our business premises.

When information is no longer needed, we will take reasonable steps to destroy or de-identify it securely.

7. Website Analytics

Our website may use standard analytics tools (such as Google Analytics) to collect anonymous data about how visitors use the site. This may include your IP address, browser type, pages visited and time on site. This data is aggregated and does not identify you personally.

You can disable cookies in your browser settings at any time.

8. Access and Correction

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate or out of date. To make a request, please contact us using the details below. We will respond within a reasonable time (generally 30 days).

We may decline access in limited circumstances permitted by the Privacy Act, in which case we will explain why.

9. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us first so we can try to resolve the matter. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Contact Us

For any privacy enquiries, access requests or complaints, please contact:

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review it periodically.